Financial Counseling for DotHouse Health Patients
Do you need health insurance?
Our dedicated and professional team of counselors will work closely with you to enroll you in an insurance program. We are committed to providing high quality care regardless of ability to pay and our counselors can enroll you in insurance programs including:
- MassHealth
- Health Connector
Our diverse team speaks English, Vietnamese and Spanish and offers extended hours for your convenience. We will not only register you in a health insurance program but will also follow up with the insurance programs to make sure that your information is in place and that you are properly enrolled. Our counselors are also here to help you with any requests for additional documents or information.
Our offices are located on the 1st Floor of DotHouse Health. Patients can call 617-740-2320 Ex:2294 to schedule an appointment with a fianancial counselor. (Walk in support provided for Urgent Care patients only)
Please find our Sliding Scale Discount Program Policy and Procedure HERE and our Good Faith Estimate HERE.
Department Hours Available (vary by day):
Monday: 8:00am - 4:00pm
Tuesday: 8:00am - 4:00pm
Wednesday: 8:00am - 4:00pm
Thursday: 8:00am - 4:00pm
Friday: 8:00am - 4:00pm
Saturday: 9:00am - 1:00pm
Sunday: CLOSED
FREQUENTLY ASKED QUESTIONS
What documents should I bring when I meet with a financial counselor?
- Immigration Status ( Proof citizenship, Permanent Resident, Work Permit, Refugee or Asylum, If just came to country bring Passport/Visa, If No legal Status-No Proof of Immigration
- Proof of income can include two pay stubs or tax returns if you are self-employed. If you are over 65 years old, additional documents may be required
Who can meet with a financial counselor?
You can meet with a financial counselor if you would like to enroll in a state health insurance program.
How do I know if I am eligible for MassHealth or Health Connector?
Income is generally the main factor used to determine your eligibility for these programs. Your financial counselor will review other personal details with you to select a program that is appropriate for you.
Can the financial counselors connect me to other programs like SSI, food stamps or housing?
If you have questions about SSI, food stamps, or housing, please visit the HomeLink HelpDesk. The Massachusetts Coalition for the Homeless in partnership with DotHouse Health operates a Help Desk on the first floor near the Financial Counseling offices. The Help Desk can help families and individuals with a wide range of services including applying for benefits such as SNAP, TAFDC, EAEDC, and SSI, and for utility programs such as the reduced rate and arrearage management programs. The Help Desk is open Tuesdays and Wednesdays from 9:15am to 3:00pm