Social Services Case Management
Our Mission Statement:
The Case Management department works collaboratively with health care providers to identify and address our clients’ social needs. The goal of the case management team is to ensure optimal client wellness and autonomy.
Case managers provide support with social systems navigation, which includes making referrals to and facilitating communication with community resources, assisting with applications, and serving as an advocate if necessary. They often do supportive counseling and education around setting and achieving goals related to social needs.
Using a client-centered approach; case managers provide assistance with:- Addressing food security issues through our food pantry and farmer’s market, partnership with Fresh Truck, assistance with SNAP applications, and education about community resources that provide affordable, accessible, and healthy food options;
- Navigating community resources that assist with housing matters, including utilities assistance;
- Accessing assistance with transportation to medical appointments (does not include taxi vouchers or free bus passes);
- Finding adult education and job training programs;
- Helping families navigate early intervention screening and individual educational plans within the public school system;
- Linking to support services for parents/guardians including public school registration, childcare, parenting education and support classes, and applying for free children’s clothing and basic baby items;
- Linking to support services for older adults and their caregivers, including finding adult day care programs, applying for in-home assistance and help with household needs, and navigating other resources designed for older adults;
- Accessing public benefits and other income supports;
- Utilizing existing partnerships with community resources that help to advocate for patients’ rights and responsibilities (i.e.; the Medical Legal Partnership with Ropes and Gray LLP pro bono services, Volunteer Lawyers Project Bankruptcy Clinic, and Massachusetts Coalition for the Homeless);
- Navigating other community resources that directly or indirectly support health and wellness.
Department Hours:
Monday to Friday: 9:00am – 5.00pm
FREQUENTLY ASKED QUESTIONS
How do I schedule an appointment with a case manager? Patients are referred by their primary care providers for appointments with case managers. You can also walk in to registration desk located on the 1st floor and ask to speak to case manager on duty during our department hours. You must have a primary care doctor at DotHouse Health to receive services from a case manager. If you walk-in to meet a case manager but you are not a patient, we will offer to register you as a patient and also try to connect you to our healthcare services.
Can a case manager find me housing? We cannot directly connect you with housing. However, our case managers can connect you to our Homelink help desk housing advocate from Massachusetts Coalition for the Homeless, housing resources in Boston including the Boston Housing Authority, ABCD Housing and Homeless Prevention Program, and Project HOPE.
How can I apply for benefits? We can only complete your application for SNAP benefits (food stamps).
We are able to assist with the application process for SSI (Supplemental Security Income) and EAEDC (Emergency Aid to Elders, Disabled and Children). However, you will need to complete these applications individually at the SSI and EAEDC offices.
Do I need to have insurance to see a case manager? No. Insurance is not necessary to meet with a case manager.
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For more information, please contact our Huong Vu, Family Engagement Specialist at Huong.Vu@dothousehealth.org